The second-hand marketplace Users Share Displeasure Over Size Updates
Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
The second-hand shopping app has revised its measurement guidelines for female and kids' apparel without notifying all shoppers about the modification.
Social Media Backlash
Many shoppers and sellers are posting online claiming that product pages now present a different size category versus the original listing because of the remapping.
The platform stated the new system was more in line with other platforms.
It has advised users to review their products and adjust the sizing manually where appropriate, causing user dissatisfaction.
Sizing System Updates
Before the change, the sizing featured one number and one letter, for instance S/8 or M/10.
The revised method features a letter with a size spectrum such as S/UK 8-10.
With some products, the measurements have been reclassified - such as a large size was formerly size 12 but currently displays as UK 16-18.
Shopper Experiences
One content creator, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Stephanie Gallen, based in Glasgow, explained products she uploaded with size 14 tags were appearing on the platform as size 20–22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.
Required Changes
Another shopper, based in Derby, explained she became annoyed because the modification necessitated personal updates the sizes on "every single listing".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she said.
Service Background
The app has more than 100 million shoppers, comprising 18 million UK members.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change to the app has proved unpopular: previously, the service retracted a modification to its shipping options following member complaints.
